Are you experiencing difficulties in understanding the setting up and/or application of your insurance contract? Do you have a disagreement about the service provided by Jutheau Husson?
Please send us your complaints, with your file references, to the following contact points:
We undertake to acknowledge receipt of any complaint within 8 (eight) working days and either to respond to it or to keep you informed of its progress within 2 (two) months from the date of receipt.
A complaint is a statement of your dissatisfaction with a professional. A request for a service, for information, for a clarification or for advice does not constitute a complaint.
If you remain dissatisfied with Jutheau Husson’s response and a dispute persists, you may refer the matter to the mediator, provided that no legal proceedings have been or are about to be initiated.
The mediation procedure is free of charge, confidential and impartial.
The request for mediation must be made in writing and must include the following information and photocopies of the relevant documents
The client may send their request to :
Secrétaire général de l’Autorité de contrôle prudentiel et de résolution
Direction du contrôle des pratiques commerciales
61 rue Taitbout 75009 Paris