Claims management

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Claims management

Are you experiencing difficulties in understanding the setting up and/or application of your insurance contract? Do you have a disagreement about the service provided by Jutheau Husson?

We are here to explain it to you and discuss it.

Please send us your complaints, with your file references, to the following contact points:

We undertake to acknowledge receipt of any complaint within 8 (eight) working days and either to respond to it or to keep you informed of its progress within 2 (two) months from the date of receipt.

A complaint is a statement of your dissatisfaction with a professional. A request for a service, for information, for a clarification or for advice does not constitute a complaint.

Mediation

If you remain dissatisfied with Jutheau Husson’s response and a dispute persists, you may refer the matter to the mediator, provided that no legal proceedings have been or are about to be initiated.

The mediation procedure is free of charge, confidential and impartial.

The request for mediation must be made in writing and must include the following information and photocopies of the relevant documents

The name of the professional concerned
Your question or a summary of the facts that you wish to bring to the attention of the French Prudential Supervision and Resolution Authority (ACPR)
A copy of the contracts that support these facts and of the correspondence with the professional (bank, insurance company, mutual insurance company, intermediary, etc.)
Any documents that you consider useful

The client may send their request to :
Secrétaire général de l’Autorité de contrôle prudentiel et de résolution
Direction du contrôle des pratiques commerciales
61 rue Taitbout 75009 Paris

or complete the following form on this link