Claims management

If you encounter difficulties, misunderstandings or disagreements regarding the service provided by Jutheau Husson or one of its subsidiaries, concerning the formation and/or application of your insurance contract?

We are here to explain and discuss it with you.

If you wish to share your dissatisfaction with us, you can contact us using the details below, specifying the file references:

If your claim concerns a file managed by JUTHEAU HUSSON:

If your claim concerns a file managed by JUTHEAU HUSSON YACHTING:

If your claim concerns a file managed by FREMA ASSURANCES:

We undertake to acknowledge receipt of any claim within 8–10 working days and to respond or keep the client informed of the progress of the claim processing within two months from the date of receipt.

A claim is understood to mean a statement expressing a client’s dissatisfaction with a professional.

A request for service or provision, a request for information, clarification or an opinion is not a claim.

Mediation

If the response provided by Jutheau Husson or one of its subsidiaries does not satisfy you and a dispute remains, you may refer the matter to the mediator, provided that no legal proceedings have been initiated or are about to be initiated.

The mediation procedure is free of charge, confidential and impartial.

The request for mediation must be made in writing and must include the following information and photocopies of the relevant documents :

The name of the professional concerned
Your question or a summary of the facts that you wish to bring to the attention of the mediator
A copy of the contracts that support these facts and of the correspondence with the professional (bank, insurance company, mutual insurance company, intermediary, etc.)
Any documents that you consider useful

The client may send their request by one of the following means: